I took 4 bicycles in for the $60 maintenance and 4 days later when I went to pick them up, the wheels hadn't been trued and the brakes had not been adjusted. I wasn't happy and asked the nice guy to have them rechecked. The owner overheard the conversation, apologized and told me I didn't have to pay for anything. After a 20 minute wait, the adjstmebnts had been made. I had asked for a couple of things extra over and above the service and I insisted on paying for them, a $15 kick stand on my bike and a part straigtened on my daughter's. The Owner would not let me pay a penny despite my insistence. He just asked me to promise to use them in the future. Which of course I will. A great sign of good service. I'm sure he's going to kick his employee in the pants but I will go back, that's for sure!
Overall, we've been treated with respect and got the bikes we wanted at a fair price with a year's worth of tune-ups included! They have plenty of employees, seem to enjoy their sponsored rides, and have a good selection of bikes, accessories, and knowledge to share. Happy we chose Newington Bike!
My wife and I bought two entry level hybrid bikes here in the past couple weeks. Jeff the salesman was terrific, spending 2 hours with us answering questions and showing us other options but not up-selling. They let us try whatever bikes we wanted, adjusting the bikes and giving pointers as we rode them.
First time buying a bike new from a shop, and the staff were extremely helpful, polite and willing to take the time to make sure I was happy :)
My bike was a 2015 floor model (last of a discontinued bike) so they got it aired and lubed up and sent me out with it. Unfortunately, 2 days later the front tube split by the valve and a week later the rear did (probably stale from the bike not being sold for a season). When I took the bike in, they changed it for free, no questions asked because it was a new bike and seemed like a defect. They also got me hooked up with tools and instruction to change it next time myself! Good service.
Purchased my 1st bike at this retailer. They are professional.
I had some basic work done on my bike, simple adjustments, few quick replaced parts. They took the bike for nearly a week, and it was as if they didn't touch it for 5 days, than rushed it at the last minute. Nothing was torqued properly, the adjustments they had made were shoddy and did not hold up. On top of that there was an extra $20 labor charge for a job that had been done the week before! They had tried to charge me twice for the same job being done by them at an earlier date. I will not go back for labor. some of the bike mechanics seem very knowledgeable but I would not trust anyone there. Even than amazon is cheaper for parts...only good if you need a professional opinion or something quick.
They had to order in my wife's bike to get the right color and size. It came in and was built quickly, but I failed to realize we'd entered the wrong size. Without hesitation, Dave (owner) ordered the right size bike and offered a brand new bike as a loaner in another color over the weekend until hers came in. What service!
Newington Bicycle Repair Shop is a US Bicycle Store based in Newington, Connecticut. Newington Bicycle Repair Shop is located at 1030 Main St, Newington, CT 06111, USA.
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