When you walk in: "We stop doing walk in services, you have to fill out an emergency service form."
The automated phone directory states "WALK IN AVAILABLE ON WEDNESDAYS".
I've heard the SAME pre-recorded directory for 4 years. Doesnt anyone there think its time to fix that instead of baiting pet owners to bring their animal in need there only to switch it on them and force them into an emergency form?
Redefining the term "Bait and switch" on the veterinarian level.
I made an appointment for my dog to go for a check up prior to being neutered I made the appointment in November and since they were booked he couldn't get a check up until may. So less than a week before his physical they call me to tell me that they are canceling his appt due to them being overbooked for surgery way into November ! I feel like they wasted my time waiting all these months and only letting me know less than a week before his appt they need a better system now I have to search for another place and hopefully it isn't a waiting game !
Today I had to put down one of my best friends. My girl Effie was a 20 year old feisty, tuxedo cat that we rescued when she was three months old. This morning she just didn't look right and after years of dealing with multiple upper respiratory infections we decided it was time. I was not in my right mind, I was beside myself and the staff at Fox Memorial Clinic were so kind and careful with not only Effie but also they were so kind to me. I don't think I've ever dealt with a team as good as this one, from the woman at the front desk to the vets. I have no plans to ever get another pet but if I do I will be bringing them to Fox Memorial, they are an amazing group of people!
Save your pet the trip, go some where else.
All nice inti they took my elderly dog to cut her nail when they brought her back she had shot herself and couldn't walk they gave her a Meloxican shot witch is not for pain, took me 3 hours to get her to the car not only we didn't get to take care of our problem but I had to pay for what they done !!'70$ this ita an absurd I want to sue them if I can. The vet told me to calm down..... my animals are part of the family! Don't try to save ur money it's not worth it now my dog has a urinary infection from the stress and pees blood. I spent 70$ and now will spend over 500$ for the emergency if I'm lucky! What a disappointment
Called to inquire about getting my cat spayed and was informed that they are not doing any spaying/neutering due to "understaffing". No wonder all local shelters (except Humane Society) are overflowing with kittens!
Fox Memorial Clinic is a US Veterinary Care based in Newington, Connecticut. Fox Memorial Clinic is located at 701 Russell Rd # B, Newington, CT 06111, USA.
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